jeans: the final straw

[supercheesegirl]

Click the pants tag at the bottom of the entry to see the previous posts in the continuing saga.

Anyway, here's what I wrote back to him after the last unsatisfying email:
Dear Harry,

I would like very much to solve this problem in a mutually beneficial way. The
pants that I ordered do not fit, and because of that I do not want to order another
pair of pants from you. I would like a refund on the price of the pants ($45). I
will ship the pants back to you at my own cost. Please let me know if this would be
acceptable. Thank you,

Roxanne

I received the following reply:
hi,
the thighs measure 25.5, you wanted bootcut and we have left the loosing accordingly,
now let us know where we are wrong,
harry

Well, no, the thighs don't actually measure that, Harry, are you here with the tape measure? They don't freaking fit. THEY DON'T FIT THEY DON'T FIT THEY DON'T FIT.

I called my credit card company a few minutes ago. Deanna in the disputes department was very nice. She said that I do need to send the jeans back if I want to dispute the charge, and I said I don't have a problem with doing that. We found an address on the website (although not under the "Returns" section, which basically just says that if you measure right they'll fit and you won't have to return them), and I'm going to ship the pants to that address via certified mail and keep the proof that I did so. Deanna says that if Harry doesn't pay me back within 30 days then the credit card company will refund my money.

Comments

[pocketwitch.livejournal.com]

Have you, at any point, measured the thighs on the jeans to see exactly what it comes to, and then quoted that number to Harry? Maybe if you said flat-out "this is the WRONG MEASUREMENT, here is what it is," that would help?

[supercheesegirl.livejournal.com]

When I measured, it was 24 inches, just like I ordered. Only, when I measured that 24 inches while wearing my favorite jeans, it was comfy, and when I measure the 24 inches while wearing the incorrect jeans, my legs are shoved in there all tight like little sausages. If I could just say, hey the measurement is wrong, this would be a lot easier, believe me.

[painkiller.livejournal.com]

Tell him you are "doing the returning pants for happy fun time of refund."

Actually, no. Don't tell him that. But be sure to hang on to these e-mails until this is resolved.

[supercheesegirl.livejournal.com]

I'm saving all of them, for sure.

[katkt.livejournal.com]

just says that if you measure right they'll fit and you won't have to return them

Because telling customers who are having difficulty with your product and are therefore frustrated that it's their own damn fault is such a good way to assure lots of additional and repeat business?

Unfortunate lesson learned - you do not want to do business with these people. They must have competitor's, though, yes?

[supercheesegirl.livejournal.com]

They get a lot of business through word of mouth, too, so this whole thing is doubly stupid. No one on my f-list, I'm sure, will ever order from this people, and neither will anyone else I know if I have anything to say about it.

Liz linked me to Land's End, who does something similar only for a lot more expensive and not in a bootcut style, so that's not doing me any good. The reason I ordered from these guys to begin with was because I'd never seen anyone else doing what they're doing! I hope some decent competitors emerge from the woodwork soon.

[birdmaddgirl.livejournal.com]

i'm sorry that this has been so difficult, but it sounds like your credit card company is going to make sure you get taken care of, which is the important bit.

(hugs)

ps - i'm totally going to call you. as soon as i catch up on my homework...

[supercheesegirl.livejournal.com]

It's actually a little bit fun. I haven't gotten to hate anyone stupid in a while.

Whenever is cool! *hug*

[bulleteyes.livejournal.com]

Glad you did not give up on this. Sometimes we have to wade through a vat of frustration to find an answer that will benefit us for a long time.

[supercheesegirl.livejournal.com]

Thanks! We'll see how it goes...

[lizabethanqueen]

http://www.landsend.com/cd/index/fp/0,,71462,00.html?sid=0603154464657109010

Land's End offers custom clothes and if you click on the details, they also offer a FULL refund if you aren't satisfied!

They're expensive though.

[supercheesegirl.livejournal.com]

They are expensive. And they don't offer a boot cut style, which makes it not as worth it for me. If I'm going to spend that kind of money on pants, I want them to flare big time. But it's a good thought, and maybe they'll start offering boot cuts, too. I don't know why they wouldn't.