in which I triumph over my former cell phone carrier

[supercheesegirl]

I get no cell phone reception in my apartment. I'm pretty sure I mentioned this already, I can only use my phone in the bedroom and even then it's crackly, and there's no reception at all in the living room and hardly any in the kitchen (conversations consist of "cracklecrackle...what?...are you there?...I'm here! Can you hear me?...cracklecrackle"). Friday morning I called T-Mobile to have them look into it. I figured I might as well give them a chance to fix it if it's fixable. I was told they put in the service request and someone would contact me in 72 hours. Today's Tuesday, so that didn't happen. I called them to check on the status of my request, and apparently the only note on there is that service upgrades will be occurring in the next 120 days. Um, no way. So I had the service person put me through to the accounts person, and I asked to cancel my account. I tell them that although I still have over a year left on my contract, I'm not receiving the service I signed up for, so I should not have to pay a cancellation fee. The cancellation fee, meanwhile, is $200. Maria the accounts person says that her coverage map is showing great coverage at my address, so she says she can't waive the cancellation fee. I say that the coverage is not great, and it's not just the weather today, the problem has been going on ever since I moved in over a week ago, and I have filed my service request and gotten no satisfactory response. Maria tries to ply me with a cheaper plan and more minutes. Jean who sits next to me says she heard me say, "What good are the minutes going to do me when I can't USE MY PHONE??" Conversation continued in this manner for a few minutes. "I don't want a cheaper plan. I want a phone that works." "No, I don't WANT a land line." I continue to insist that my service be canceled and that the fee be waived. Finally I politely asked to speak to Maria's manager. Several minutes of hold music later, Maria returns to the phone. She's spoken with her supervisor, and they've agreed that in light of my long history with T-Mobile they will waive the cancellation fee. I am victorious.

Of course, this means that I currently have no cell phone. If you call me, I will not answer, and my number will do that disconnectedy thing. Take heart, for I plan on walking over to the Verizon store on my lunch. Then I will have a local number! And phone coverage that works in my apartment, and probably a snazzy new phone to go with it!

Comments

[myras-girls.livejournal.com]

Go you! I have T Mobile but have good coverage everywhere I've lived. Diana got AT&T and it didn't work in the house and they would not let her out of the contract. It sucked! Although T Mobile was a pain, I'm glad they finally let you out of your contract.

[grass-stained.livejournal.com]

Can you email me with your address? I'm relatively certain you posted it or something, but I don't remember and I have something to send you.

[sleepyworm.livejournal.com]

Congrats on sticking it to the man! One thing I don't understand, though; didn't we get our phones in like 2003? How were you still under a 2-year contract?

[(Anonymous)]

Because my old phone, the one I got with you, was crappy, so I went in there last year and said, I want a new phone for cheap, and they said, here's a good one but you have to sign a two-year contract, and I said okay whatever. It's not that good a phone and I think I paid like $50 for it. Meh, but we'll see how Verizon treats me today.

[sleepyworm.livejournal.com]

Good luck!

[amazonsun.livejournal.com]

Yay you!! Good luck at Verizon.

(Personally, I lust after the EnV! *drool*)